Terms and Conditions

Terms and Conditions – Nellan Computer Solutions Ltd

Effective Date: 23/04/2026

Welcome to Nellan Computer Solutions Ltd. These Terms and Conditions (“Terms”) govern your access to and use of our services, products, and website. By engaging with our services, you agree to comply with and be bound by these Terms.

1. Definitions

  • “Company” refers to Nellan Computer Solutions Ltd
  • “Client” / “You” refers to any individual or entity using our services
  • “Services” refers to all IT-related services, products, and support provided by us

2. Services Offered

We provide a range of IT services including but not limited to:

  • Computer and accessory sales
  • Hardware and software installation
  • Network setup and maintenance
  • System repairs and upgrades
  • IT consulting and technical support

All services are subject to availability and may be modified or discontinued at our discretion.

3. Quotations and Pricing

  • All quotations are valid for a limited period unless otherwise stated.
  • Prices are subject to change without prior notice.
  • Additional costs may apply if project scope changes after agreement.

4. Payment Terms

  • Payment must be made as agreed (full upfront or deposit-based depending on the service).
  • Products remain the property of the Company until full payment is received.
  • Late payments may result in service delays or suspension.

5. Client Responsibilities

You agree to:

  • Provide accurate and complete information
  • Ensure timely communication and cooperation
  • Backup all important data before submitting devices for repair or service

We are not responsible for loss of data during repair, installation, or maintenance processes.

6. Warranty and Repairs

  • We may offer limited warranties on certain products or services where applicable.
  • Warranty does not cover damages caused by misuse, unauthorized repairs, or external factors.
  • Repaired devices must be collected within a reasonable time after notification.

7. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid for the service or product

8. Data Protection and Privacy

Your personal data is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as outlined therein.

9. Intellectual Property

All content, materials, and systems provided by Nellan Computer Solutions Ltd remain our intellectual property unless otherwise agreed in writing. You may not reproduce or distribute our materials without permission.

10. Service Refusal

We reserve the right to refuse or terminate service if:

  • There is abusive or inappropriate behavior
  • There is suspected illegal activity
  • Terms and payment conditions are not met

11. Third-Party Products and Services

We may supply or recommend third-party products or services. We are not responsible for the performance, warranties, or support of such third-party offerings.

12. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Kenya. Any disputes arising shall be subject to the jurisdiction of Kenyan courts.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting.

14. Contact Information

For any questions regarding these Terms and Conditions, please contact us:

Nellan Computer Solutions Ltd
Email: nellancomputersolutionltd@gmail.com
Phone: +254 793 767 159
Address: Nairobi CBD, Archives Area, Stanbank House, 7th Floor, Room 726

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.