Privacy Policy

Privacy Policy – Nellan Computer Solutions Ltd

Effective Date: 23/04/2026

At Nellan Computer Solutions Ltd (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, website, and products.

1. Information We Collect

We may collect and process the following types of information:

a) Personal Information

  • Full name
  • Email address
  • Phone number
  • Company name
  • Billing and payment details

b) Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Website usage data (via cookies and analytics tools)

c) Service-Related Data

  • Information provided when requesting IT support
  • System and network details necessary to deliver services

2. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain our services
  • Respond to inquiries and offer customer support
  • Process transactions and send invoices
  • Improve our website, products, and services
  • Send important updates, promotions, or service notifications
  • Ensure security and prevent fraud

3. Sharing of Information

We do not sell or rent your personal data. However, we may share your information with:

  • Trusted third-party service providers who assist in operating our business
  • Payment processors for secure transactions
  • Legal authorities if required by law or to protect our rights

All third parties are required to keep your information confidential and use it only for authorized purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies help us understand user behavior, remember preferences, and improve our services.

You can choose to disable cookies through your browser settings, though this may affect website functionality.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your information
  • Object to or restrict processing
  • Withdraw consent at any time

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website or services may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Nellan Computer Solutions Ltd
Email: nellancomputersolutionltd@gmail.com
Phone: +254 793 767 159
Address: Nairobi CBD, Archives Area, Stanbank House, 7th Floor, Room 726

Your privacy matters to us. By using our services, you agree to the terms outlined in this Privacy Policy.